1. How do I contact the police department?
The department non-emergency phone number is 715-345-5255. The street address is 2420 Post Road.
2. What hours is the office open?
The police department office hours are 7:30AM thru 4:30PM, Monday thru Friday.
3. How do I contact someone outside of those hours or days?
Calling our non-emergency phone number outside of office hours will result in the call being transferred to the Portage County Sheriff’s Department, who has radio contact with our officers.
4. How do I report an emergency situation?
Calling 911 results in your call being answered thru an enhanced 911 phone system. Explaining your situation to a trained dispatcher will result in proper response from medical, rescue, fire and police services.
5. What are some types of emergency situations to report via 911?
Some of the more common emergency calls are the result of traffic accidents, work or home related accidents resulting in injuries, or other severe medical problems, crimes in progress, situations involving imminent physical danger, cries for help, drunk or reckless drivers, severe weather, etc. General calls for information or assistance or reporting crimes not in progress should go thru the non-emergency phone number.
6. What information should I be prepared to provide?
Generally, more information is better. You will be asked personal information such as name, address, phone number, and you will also be asked to provide as much of a description of the incident as possible. Some of this information may include the description of a vehicle or person, direction of travel, directions to and description of your home or vehicle, whether weapons were used, if anyone else is involved. Remember to remain calm, you can relay more information that will be better understood and speed help to you.
7. What if I dial 911 from a cell phone?
Calls to 911 from a cell phone do not go thru the enhanced 911 system, but do go thru a special cell phone 911 service and are answered in the same manner.
8. Someone knocked over my mailbox or threw a tomato against my house, should I bother to report this?
Absolutely! Even though it is a minor offense and no real damage occurred, this may just be the start of something bigger in your neighborhood. It may also have happened the next block over, and if we don’t learn about it, we won’t know to increase patrols to watch for this type of behavior.
9. A CD was stolen from my car. You’ll probably never find who did it, so why should I call?
Once again, it may be a small loss, but we need to know about crimes to plan our response and services. Sometimes even the smallest bits of information are all that is needed to crack a crime or stop a series of like crimes from continuing.
10. What should I expect when an officer arrives at my house to investigate a complaint?
The officer will arrive as soon as possible after receiving the call, depending on workload, distance from your home, etc. Generally, response time should be within 15 minutes. The officer will then ask for information about the incident or complaint. The investigation may also require checking for physical evidence, or interviewing other family members, neighbors, etc.
11. It’s been several days and there’s no progress on solving my complaint. What’s going on?
There may be several things that are happening, including further interviews, interrogations or evidence processing. It may also mean that there is no way to solve the complaint based on the current information in our possession. Active investigation stops only when there are no other directions to go with the complaint. It remains open, pending new leads. For answers to any questions you may have, contact the investigating officer.
12. Way to go! You solved my crime and arrested a suspect, now what happens?
We file charges against a suspect with the Portage County District Attorney’s Office. From there the judicial system takes over and the suspect has his day in court. Information regarding this procedure is available in the Victim of Crime pamphlet you should have received during the initial report of the incident.